Frequently Asked Questions (FAQs)
Everything you need to know about purchasing substitute medicines safely and saving money on healthcare.
What are substitute medicines and are they as effective as branded medicines?
Substitute medicines contain the exact same active pharmaceutical ingredient (API), chemical salt composition, strength, and dosage form as branded drugs. They have identical therapeutic efficacy, safety, and bioequivalence.
Why are substitute medicines up to 90% cheaper?
Substitute manufacturers do not incur the initial patent discovery or heavy promotional marketing costs of brand-name companies, passing direct savings to consumers.
Do I need a prescription to order medicines?
Yes, for Schedule H, H1, and X medicines, a valid prescription from a registered medical practitioner is required by law and verified by licensed pharmacists.
How fast is delivery?
Express delivery takes 10 to 30 minutes in zones with local Dark Store hubs, and 24 to 48 hours for pan-India standard pincodes with temperature-controlled cold packs.